we are making improvement in efficiency by using new religion. we had an ability to have a voluntary retirement program. we had some risk reduction, of course, in certain area in the company and tried to place them other places. >> i hope those -- retirement do not mean you said the very skilled part of your work force. >> most of them csh they were all in the nonagreement areas so they were not the labor force agreement force. they were all in the management area. about 3,000 employees outside the union construct here. and so when there was a need in many ways. it wasn't just moving, for example, the common care over to the side of things to make it more efficient. what is the market i think doing. are they doing their work the same way now as they used to, for example, with the travel agents which is changed -- substantially from what it was in the past. those kinds of things we're looking at as well. yes, in part of the kinds of changes that we're making in this strategic plan do help in that area. >> of your plan not the strategic plan, your